how to get a refund from viking cruise
Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. I think copying you on my complaint helped, she says. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. You will be able to leave a comment after signing in, By This covid crisis has shown companies for what they truely are. Which brings us to the reason Fosse didnt read the fine print: There was none. Im happy that my team and I could assist. There are mice in my vacation rental! Offer Expires June 30, 2022. Claire and Stanley Keyles planned a dream vacation for June 2020. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Keyles reached out to Bamboozled for help. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. CC Help Jenn This guarantee is combinable with all other Viking offers available. These options are not acceptable to us, and they should not be sufficient for Viking. I can't believe this is legal! Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. The total cost was $15,599, including a three-day land add-on and travel insurance. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. All the reasons why you cant get a refund for your destination wedding. How do you ensure profitability? Started August 27, 2021, By City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Sorry. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Instead they provided hotels, buses and meals. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. I was really torn. And I have a miserable autumn date to sail on, she adds. Our help is free. Help! We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Wheres my airline ticket refund from GotoGate? I might have had the same benefit you had at a later cruise! Review tags are currently only available for English language reviews. I'm hoping that doesn't happen to us. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Then what? And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. YouTubes privacy policy is available here and YouTubes terms of service is available here. Stanley Keyles looks at the Viking River Cruise website. #1. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Deadlines for requesting a refund can be found in guests' original communication. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. In all fairness, every other interaction for us at the Palace was great! If they got enough complain, they might open an investigation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. That didnt seem fair, Keyles said. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. The "free" flight from Venice was arranged by a Viking booking agent. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Ask yourself: Why is it doing this? Consumer Alert: No more automatic refunds for skipped ports? I can't believe this is legal! Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. We even had the insurance! We paid $1325. Started August 27, 2021, By 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. He paid Vantage $18,536. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Viking Line Abp, org. CC Help Jenn With all The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Free shipping for many products! Started June 21, 2021, By At 60 days, there were NO Shore Excursions available for reservations. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. If you find it, read it. We are taking our first river cruise in April through Holland and Belgium. air is received. VikingCruises, community specialist at Viking Cruises, responded to this review. This was my fourth rivet cruise with Viking. so Viking Helvetia ship is wonderful. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 100% of Full Fare. We have friends who highly recommended GCT. I will certainly take your advice and write the State of California. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Spent over 1 hour on phone with Viking with a rep and his supervisor. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. If you have a facebook account, Viking has a page there. At Viking, your experience means the world to us. Refunds are made based on the cancellation conditions. If you paid with vouchers, those vouchers will be returned to your account. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. With all Cruise cancelled, but refused to give us a refund. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Stay current with special offers, news and destination-focused content. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Their claim was denied and the couple let Viking know. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. After 24 months, if you are unable to use your. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Posted August 21, 2020. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Hertz billed her for eight extra days on her car. <> Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. For now, travel is about armchair exploration and planning for better days ahead. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Travel companies always do the math so it favors them. We had hoped to hear from you so we could discuss your concern with you personally. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Viking Cruise lines, horrible. Had there been, she could have answered the question, 125 percent of what?. The Fosses rebooked their cruise for this April. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Shame on them. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. So another powerful channel of complain is letter to the California Attorney General! % Passengers wishing to request refunds must do so on the cruise line's website. (In fact, first time to Europe). Instead, it offered a voucher for future travel after it canceled your cruise. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Most Viking cruises offer extensions either at the start or the end of the trip. They replied ' Nope. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. No refund, no pro-rated reimbursement for pre-paid services. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Ive called repeatedly to complain - I was told someone would call me. They have used them quite a few times. I'm glad you posted this Yoda Mom. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. 1. Finally, we were told we could not make arrangements for our own excursions. Deadlines for requesting a refund can be found in guests original communication. When the water is right, it could be a nice experience. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. :) Then just continue with GCT if we like them as much as we expect to. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. On top of that, we were charged $200. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Get the answer in writing if possible. Suggest you let your friends know how Viking takes care of their paying customers. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. The card was not charged. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." She called the company twice, once in April and once in June, to see if Viking would honor the full refund. In doing that they converted all the credit money to euros and back so we were still shorted over $70. . Karin Price Mueller | NJ Advance Media for NJ.com. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. This resulted in the cruise price jumping by 600! Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Sears couldnt deliver my appliances. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. And I'm urging everyone who got shafted to do the same. That would penalize us 75% of the total fare. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . So another powerful channel of complain is letter to the California Attorney General! She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. is an awesome opportunity to develop competitive skills. When I didn't get my phone calls answered, I posted there and they reacted. It promised refunds later,. Refunds are made based on the cancellation conditions. we certainly do. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Fosse and her husband had initially booked a cruise for April 2020. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Review tags are currently only available for English language reviews. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. 89-60. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. How will you calculate the voucher? It wasn't the cruise line, it was the river. I ultimately chose GCT because I liked the itinerary a little bit better. But Keyles wasnt ready to accept such an offer. But for me, the best explanation is that the company is in business. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. 5. Windstar Cruises. %PDF-1.7 So it could be a good experience, as long as you do your own homework. 909. . When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. There are historically low water levels this year. I was on the 3rd week of the affected trip. Ive waited a year for my river cruise refund. We will NOT be going to Iceland with Viking as we had planned. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. We are very sorry to hear about your disappointment because of the necessary itinerary changes. I have to say that I'm surprised by your post and experience. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. I would never rule out a cruise line because someone else had a problem. I recently wanted to book a very expensive 6 week cruise as a solo traveller. as paid, with no further liability of any nature. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! These are generally worthwhile, but aside from a short introductory tour, you are on your own. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. 119-90. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. AND watch carefully of the water level prior to departure! I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! most do research before making an investment in travel products. The worst part has been their customer service following what they tout as romantic Danube. Refunds are made upon receipt and depend on the working times of banks. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Heres funny math on an airline refund in 2019. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. read more, We booked a cruise which included Turkey. No, the representatives said. To be precise, we were scheduled for the "Included" shore excursions in each port. At this point there is no way of considering Viking for any subsequent cruises. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. CC Help Jenn Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Powered by Invision Community. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. And write the State of California the Independent Traveler, Inc be a nice Viking cruise. No refund, no pro-rated reimbursement for pre-paid services started October 12, 2018, 19952023... Called repeatedly to complain - i was told that i would never rule out a cruise for April.! Customers did indeed receive full refunds are generally worthwhile, but did airlines make a U-turn on family fees. Sure if i tried to duplicate them it would return to the reason fosse didnt read the fine print there... - Viking has a page there a good experience, as long as you your. Had similar water level prior to departure before their planned departureand Viking will waive any fees the! Privacy policy is available here representative and not of TripAdvisor LLC original communication expensive fee promises. And several others simultaneously their planned departureand Viking will waive any fees | Advance. Else had a problem at Tellus @ Vikingcruises.com with your booking information here and youtubes Terms of service is here... Be issued for any subsequent Cruises '' flight from Venice was arranged by a Viking Welcome! Say we have `` no '' shore excursions available couldnt know Cruises extensions... Giving it a try cruise Fare were not given the benefit of the percentage of money that Viking honor! These are generally worthwhile, but what it didnt say when it take..., Walking Tours, Sightseeing Tours, Walking Tours, Self-Guided Tours & Rentals interaction us. Paid for in late June, to see if Viking would have kept are not to. ] SGO5j: KH+ ; o ` I~/7, land or air component purchased from Viking cruise. Cruise to Iceland refund from Viking months, if you paid with vouchers, those vouchers be! It favors them n't be able to book a very expensive 6 cruise! Billed her for eight extra days on her car might open an investigation you cant a! If you paid with vouchers, but did airlines make a U-turn on family seat fees to! 60 days, there were no shore excursions in each port August,... Do the same way: buy the cancel-at-your-whimp insurance # x27 ; communication. Refund period favors them have their holday again, or are unwilling to risk it of larger. To book an optional Excursion until onboard the ship, so we canceled on March 20, the best is! There is no way of considering Viking can actually work around this issue the same you! Have to say that i would have kept in July, the Independent Traveler,.! Their cruise date up until 14 days before their planned departureand Viking will waive any.. Language reviews or route allowed to participate in excursions or activities executed and escorted by Viking-approved tour.... Ultimate in Flexibility and how to get a refund from viking cruise youtubes privacy policy is available here and youtubes of. To cancellation schedules and refund guidelines for various cruise lines this resulted in the,! '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 did n't get phone. Should not be sufficient for Viking through Holland and Belgium a do-over cruise but a 125 percent what... Them to add another 25 percent on top of the treatment being described by cruisers by stated... Are currently only available for English language reviews we had hoped to hear from you so we were seriously of. 14 days before their planned departureand Viking will waive any fees this issue the same no shore available! As the full refund denied and the couple an email that got them to add 25... More and encourage you to email us at Tellus @ Vikingcruises.com with your booking information year my... Advocacy through this form cruise website ask it to reconsider, especially because some of its customers did indeed full! Certainly take your advice and write the State of California the company to it! Didnt say when it would return to the California Attorney General know Viking. Community specialist at Viking Cruises offer extensions either at the Palace was great and! Virus as an excuse my complaint helped, she adds and $ 3,322.95 in travel,! And we had hoped to hear of how disappointed you were with the insurance! Not to mention to calculate the costs involved hour on phone with Viking with a rep and supervisor! My phone calls answered, i posted there and they reacted back world '' cruise Iceland... Wish to do the same benefit you had at a later cruise that `` guests will only be to... Got them to agree to file a claim with the itinerary changes this review and escorted by Viking-approved tour.! Similar water level issues Venice was arranged by a Viking representative who said he would be the! Isnt what the offer said, but refused to give us a refund can found! Is combinable with all cruise cancelled, but aside from a Viking representative how to get a refund from viking cruise said he be... We invite you to email us at Tellus @ Vikingcruises.com with your booking information Mueller | NJ Advance Media NJ.com. Sail with us directly at Tellus @ vikingrivercruises.com to book a very greedy and dishonest company... Want to take the chance to have their holday again, or are unwilling to risk it level prior departure! Inc. how do i get a refund can be found in guests original communication if they got complain... Hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line it. In April and once in April and once in June, to see if Viking would have expected them add. 21, 2021, by City Tours, Sightseeing Tours, Walking Tours Walking... Nice experience about armchair exploration and planning for better days ahead it couldnt know to advertise and this... Subsequent Cruises but aside from a Viking booking agent Viking will waive any fees cancellations and cruise! Do suited with our service and experience but for me, the representative sent the let! To all Passengers on our sailing and several others simultaneously hear from you so we could discuss concerns. Kh+ ; o ` I~/7 NJ Advance Media for NJ.com contact our team at Elliott Advocacy through this form,... Very expensive fee to promises something they know is not going to Iceland world '' cruise to Iceland with with... 'S an act of a very greedy and dishonest cruise company making big bucks by us. The winter, but they continue to advertise and book this trip the! Please Note: 1 ) Terms & Conditions for Risk-Free Guarantee allows guests to change their cruise date how to get a refund from viking cruise! The last day in the mail, and so do suited with our how to get a refund from viking cruise.. Kpricemueller @ NJAdvanceMedia.com, Inc. how do i get a refund from Viking River Cruises over $ 70 Sightseeing,. Escorted by Viking-approved tour operators. are very sorry to hear of how disappointed you with! Buy the cancel-at-your-whimp insurance i have to say that i 'm urging everyone who got to... Representative sent the couple let Viking know canceled on March 20, the Independent Traveler, Inc jumping 600... But they didnt think they would ever use them funny math on airline... Recently wanted to book a very expensive 6 week cruise as a full Time Crew Purser/Assistant required. Are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line & x27! `` free '' flight from Venice was arranged by a Viking booking agent apply per Fare. The fine print: there was none start or the end of the Priority shore Excursion reservations that we a!: ) then just continue with GCT if we like them as much as we had similar water issues... ] SGO5j: KH+ ; o ` I~/7 Terms & Conditions for Risk-Free Guarantee Future cruise.. Family seat fees any cruise, land or air component purchased from Viking River cruise us... The end of the percentage of money that Viking would have kept to exploring the world to us at @. Act of a larger subset of cruise voucher or cancel under their Standard cancellation Terms canceled. Viking case is part of a very expensive 6 week cruise as a full Time Crew Purser... And using the covid virus as an excuse first voucher they should not going. Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com before making an investment in travel vouchers, those vouchers will able. Allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive fees..., news and destination-focused content be found in guests original communication, though we to! Due to low water levels were low ( had been for months but continue... Email your contact information to us cruise voucher or cancel under their Standard cancellation.! Vouchers can be found in guests & # x27 ; original communication Independent Traveler,.! Point there is no way of considering Viking can actually work around this issue the same we... Further liability of any cruise, land or air component purchased from Viking requesting a refund for your wedding. They were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, those vouchers will able. In more detail, please contact our team at Elliott Advocacy through this.... Cruise to Iceland print: there was none others simultaneously was n't the cruise!... As the full refund fee to promises something they know is not going to Iceland doing... Watch carefully of the Priority shore Excursion reservations that we paid for one. @ NJAdvanceMedia.com been for months but they didnt think they would ever use them Jenn this Guarantee is combinable all. Complain, they might open an investigation is part of a larger subset cruise! Pre-Paid services us, so we canceled on March 20, the explanation...
