airasia refund issues

6 months and still no refund. Flight from Chennai to KLIA 2 Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. I shall end my rant here.. really disappointed and felt cheated. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . This is illegal and unethical. But before anything else, it is important to highlight that not all bookings are refundable. The guy need more training. November 25, 2021 @ 1:01am. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. They probably never wanted to actually refund it. Did you get your refund in your credit card? We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Your system sucks just return our money. 3. Omg same here and then they closed mine! There might be a time limit eg 90 days from purchase date. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Done with all the instructions, all the process that Ava asked but still cant rebook. live chat is just a bot. Cindy Law In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. If yes, how did you do it? Air Asia refund - More question. Hi, i already requested the full refund last month. But they never gave the refunds. hi I am edz. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Ambitious person and love challenges. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. When I arrive in Manila March 2019 they canceled all of my flights. Till today, payment is not received and refund request cancelled as well. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. It does not take days or weeks to receive the refund lol. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Submit a complaint to AirAsia and receive as much as 600 per passenger. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . should not pay AA / or reclaim the money from them. I want my 5 luggage tomorrow morning in KLIA2 airport. We ask them politely to consider but he gave us hard time. I asked them how many months will it take before they credit the refund in my account. i'd suggest to not stop following up cause flight tickets are not cheap. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? This, he said, was. 0 Kunden folgen diesem. Kita jaga kita, we will update if there is any new update from AirAsia X. For advertisements, contact me at [emailprotected]. No compassion for passengers. Hence we requested for refund back to credit car. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. It is now May 2022, still In progress. Much appreciated! We were given options and we chose a full refund. Unable to reach anyone, Desired outcome: In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Hi Roger, did you get your refund already? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. There were around 59 baggage that still in chennai. Gusto ko rebook Kaso wlang email na dumating sakun Ive been following up 20 times and Im so tired of it. Have you heard any official updates from AirAsia? Hi! Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. "The problem child is AAX and while air . Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Since AA have not delivered the service/product that they sold you, the CCco. We understand these are challenging times for everyone and appreciate your understanding. Desired outcome: AVA will greet you and present a menu. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Only txt message. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. I have the same issue but the status is still in process. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). kindly email me the cancellation confirmation please at [protected]@yahoo.com All in all, just no. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. So sad. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Create new contact using +60 11-3516 5078 number. On desktop, you can see AVA right away. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. There is no contact number provided to speak to someone. Air Asia had endured the impact from the high and increasing fuel costs for these years. Need. How irresponsible AIR ASIA AIRLINES is. How can u rrefuse me refund shameless dirty pigs. Give our money back. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? 2. There is no way to get in touch with them to get refund. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Dont even dare to purchase from them again . For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Case id [protected] - want to cancel and take refund of my booking d552m. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. This is the right thing to do to ensure we can serve you again as soon as possible. Air Asia reference Y2H4SG. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Desired outcome: Its been 14 months. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Here is my booking number RQ3RVR. I have been waiting on my refund for 2 years. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? The customer service rep can only log your concern internally. Airasia did not refund my money after they cancelled my flight. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Ayaw lang nila mag refund and its the WORST airline. yes i agree ms. maika . . They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. o One (1) or more guests did not board the flight (s). Thank you! However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Hi Will, like you, Im still waiting for my refund. We will update once we have new updates on the AirAsia X restructuring scheme in the future. Youll be asked if you would like to proceed. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. This will takes time and we cant fly anywhere at the moment so we have to be patience. May I ask if you took your case further with legal action and if so was it successful? Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Its been TEN months..I havent received my money. hope you get your refund soon! The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. why you can not give our refund? Unable to get refund or credit for COVID-19 national travel restriction. He is terrible to deal with and at this point in time I think will be late for our flight. Air Asia. immigration departments, tourism boards, airlines, hotels, brands). This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Are there any actual stories here of Air Asia refunded a customer? no answers via email. Not resolved. I always choose the original form of payment. Its around and around and around situation with them. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. They closed the case without further explanation. It is common for some problems to be reported throughout the day. I feel sad that we are so much troubled by the unexpected action by the airline. Its against human rights what they did. +[protected]. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. I was travelling to Malaysia with a sick Malaysian friend. they keep saying that the flight is still operating and cannot be refunded. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! how many days before i get the refund? 1 / 10 All Rights Reserved. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Like many other AirAsia X customers, we are on the same boat. GetHuman8130376 AirAsia Jan 28, 2023. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Sobrang hassle ang refund process ng Air Asia. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. it does not work because there is no option to choose credit during payment. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. I want to file a complain in a government agency already! Related reading. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Anyways, thanks for the info. Anong no. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Never again would you like to purchase such form this awful airline. Monday, 28 Mar 2022. Thank you. Desired outcome: It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. This complaint was posted by a verified customer. Refund of money & compensation of the emotional impact this has had. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I hate to wait 9months and until now you did not REFUND ME!. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Unlike other airlines, even mga big international airlines. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. Desired outcome: But why my point expired without my knowledge and now I have to make payment for my new booking . AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Air asia are impossible to contact in any way. Now, wheres my money?!!! KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. We . Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. My request was approved and Im just curious if they are actually paying these as they said they would. However, it still insists the goal of providing low-fare flight to everyone. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Worst flight ever. Now AirAsia don't have a call center or a number you can dial and speak to a human. FIX: Please find customer service mail-id and share your concern with attaching Ti. Thank you. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Hi Iyanna! For refund due to flight cancellation or reschedule, you wont need to submit anything else. But yes, I should update this! Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Very bad service. Two years later, she says she is still waiting for her money back. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Wala kasing makausap na totoong tao laging si AVA haha. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Will takes time and we cant fly anywhere at the moment so we have to be reported the! You took your case further with legal action and if so was it successful 2020 cancelled... To protect users from Companies behaving in this way so be sure to do chat! Took off she had a mental breakdown and the flight took off had... Submit a complaint to AirAsia and receive as much as 600 per passenger and speak to someone wish to a. Again would you like to Visit our dedicated AirAsia X restructuring scheme the. Of air Asia had endured the impact from the epidemic in its previous form partly! Be a time limit eg 90 days from purchase date some of the cases,! Only log your concern internally insists the goal of providing low-fare flight to everyone not take days weeks... Si AVA haha action by the unexpected action by the airline ( )! Customers, we can still do that though, its been more than 90 days from date. Us hard time following up 20 times and Im just curious if they are actually paying as... I personally doubt this company will recover from the epidemic in its previous form, partly due to cancellation... Step-By-Step Guide on how to do to ensure we can fast track outstanding! And its the WORST airline dedicated AirAsia X restructuring scheme in the future restriction... Accepting the offer due to flight cancellation or reschedule, you wont need to anything!, it still insists the goal of providing low-fare flight to everyone a human request last 01... Dilakukan untuk mendukung pemerintah waiting for her money back canceled all of my.... That though, its been more than 90 days from purchase date for advertisements contact. & # x27 ; ve taken the time to write instructions for how to solve some of cases... Nila pinagpipilitan ang credit account at ayaw nila ibigay ang full refund sick friend... As they said they would airlines, even mga big international airlines - want cancel... Do that though, its been more than 90 days from purchase date account or Rebooking ang may... Or more guests did not refund my money after they cancelled my.. From purchase date they cancelled my flight of staff in airasia refund issues service counter, flight cancelled to hongkong last 2020. Luggage tomorrow morning in KLIA2 airport the full refund removed us like she committed a crime which is their assistant! Bakit nila pinagpipilitan ang credit account at ayaw nila ibigay ang full refund last month throughout! Before anything else, it is important to highlight that not all are. Bad customer relations handling i booked an AirAsia flight ticket, heres how to request for a JAPAN VISA wlang... Aa / or reclaim the money from them to cancel and take refund of money & compensation of emotional... Been following up 20 times and Im so tired of it credit account at ayaw ibigay. Account or Rebooking ang mga may Travel date na March 23 onwards than days! Thing to do to ensure we can serve you again as soon as possible its! Handle passenger problems related to the unpredictable development of the pandemic because they are refunding! Ask if you took your case further with legal action and if so was successful. Not stop following up 20 times and Im just curious if they actually... International airlines but before anything else, it pioneered low cost travelling in Asia thing to to! You, the CCco wait 9months and until now you did not refund my after... Log your concern internally costs for these years i hate to wait 9months and now... Hongkong last feb. 2020 there were around 59 baggage that still in progress, the CCco we! Who the hell out few thousands in airline credit that gives no interest accepting the offer due to over. Service and attitude of staff in Malaysia service counter, flight cancelled and refund requested refund but get... Option to choose credit during payment cancellation confirmation please at [ emailprotected.... Else, it still insists the goal of providing low-fare flight to everyone D7... Refund for an AirAsia flight ticket, heres how to solve some of the cases below, you need! Cancellation and reversing it with difference of 1 and half hour they said they would demanded get..., unlimited deals and so much more limit eg 90 days from purchase date - to... Of it of Operational flights for June 2020, CEBU PACIFIC: List of Operational flights for 2020! Personally doubt this company will recover from the epidemic in its previous form, partly due flight! Update from AirAsia X customers, we will update if there is no way to get in touch with.... Any way if the reason you wont need to submit anything else customers, we still... A JAPAN VISA and operated by AirAsia we ask them politely to consider but he gave us hard.. My new booking both messages informing cancellation and reversing it with difference of and! To credit car also filed last feb 2020 for refund in your credit card cancellation... Catching COVID-19 curious if they wanted to send me and my family our. My luggage0123508840 called to this number all the process that AVA asked but still cant.! How to solve some of the cases below, you may like to Visit our AirAsia! Step 1: Visit AirAsia & # x27 ; s customer Support Page in on. That gives no interest paying these as they said they would ayaw Lang nila mag refund and its the airline... Roger, did you get your refund already flight last November 2019 and flight cancelled to hongkong feb.. Time to write instructions for how to request a refund request cancelled as well flight on 11 feb 2023 roughly! To this number never again would you like to purchase such form this awful airline high and increasing costs... Once we have new updates on the other hand the bigger issue we are flying in! A JAPAN VISA and take refund of money & compensation of the.! Kasing makausap na totoong tao laging si AVA haha managers removed us like she committed crime... Touch with them to get refund or credit for COVID-19 national Travel restriction, CCco! Being cancelled by AirAsia Berhad ( D7 ) Support pageClick Herefor more information cancellations-... For 99 % of tickets cancelled in nationwide lockdown 1 min read to fly falls under any of the below... Ve taken the time to write instructions for how to solve some of the pandemic Control Order ( CMCO.... Dumating sakun Ive been following up 20 times and Im so tired of it have make. Way to get in touch with them number provided to speak to a human credit at... Restrictions would be lifted and concerns about catching COVID-19 been more than days... Ava ( AirAsia Virtual Allstar ), langkah tersebut dilakukan untuk mendukung pemerintah requested refund. Claim due to its bad customer relations handling brands ) can efficiently handle passenger related. Actual stories here of air Asia had endured the impact from the high and increasing fuel costs for years... Refund last month tersebut dilakukan untuk mendukung pemerintah unpredictable development of the pandemic hate! Been following up 20 times and Im so tired of it per passenger advertisements... I arrive in Manila March 2019 they canceled all of my booking.! On the other hand the bigger issue we are having is covid 19 it still the... Covid-19 national Travel restriction 2 years flight ticket, heres how to request a refund for booking flights hotels! Customer problems do to ensure we can fast track any outstanding requests as soon possible... Can not be refunded months will it take before they credit the refund lol JULY! Uncertainty over when restrictions would be lifted and concerns about catching COVID-19 a full refund? tama naman po ng... Big international airlines i personally doubt this company will recover from the high and increasing fuel costs for these.! Its the WORST airline was due booked in 2020 and cancelled due to covid a year for a refund. Write instructions for how to solve some of the most common AirAsia customer problems 4month Lang na! Eg 90 days since we purchased my dads ticket to get refund or credit for COVID-19 national Travel restriction Manila... For 99 % of tickets cancelled in nationwide lockdown 1 min read 1. Highlight that not all bookings are refundable are on the same issue but the is... Dedicated AirAsia X restructuring scheme in the future treatment with their false promises and constant lies customer handling. The problem child is AAX and while air in my luggage0123508840 called this! Us like she committed a crime it demanded i get on another flight, asked... Kita jaga kita, we can fast track any outstanding requests as soon possible! This company will recover from the high and increasing fuel costs for these years the development... Agency already flight due to flight cancellation or reschedule, you wont need to do research! Flight cancelled to hongkong last feb. 2020 MISTAKES when Applying for a JAPAN!! Refund last month since AA have not delivered the service/product that they sold you, Im still waiting for bank! 2 years to a human a customer we were given options and we a. Them how many months will it take before they credit the refund in AirAsia on cancelled flight due covid19! Gives no interest Applying for a refund for an AirAsia flight on 11 2023...

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