viking ocean cruise complaints

It seemed cold and far from nautical. Younger crowd. They were going to lease the Santa Cruz II. And More Questions Answered. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. We enjoyed Viking's care from the airport to the ship and back again. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. We would seriously look at an itinerary that focused on the islands in the Mediterranean. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Other complaints can be found by web search. Search Close. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Sure we were free but that's no excuse. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The pools were well maintained and temps were comfortable. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Viking cruises - its company's promises are NOT reliable - buyer's beware. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. This lead to some excursion conflicts which we had to scramble to remediate. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Very disappointed as it was a cruise plus a pre package that we were excited about. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. The Restaurant was good. The food in The Restaurant (the main dining venue) was outstanding. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. We enjoyed Viking's care from the airport to the ship and back again. . First was that we had been on Viking before and had had a very positive experience. 2. We did not see ANY of Spain. Most of the food was good. Reviewed January 24, 2022 via mobile . I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. I thought something dreadful or dangerous must have happened. This will surely increase the credibility of your complaint. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Started August 27, 2021, By We ate there 4 times in 2 weeks. Carol and her friend watched a movie one afternoon in the cinema. 2-5 Cruises Age 60s. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Viking River Cruises has left an official reply on this complaint. Our only complaint was with the booking of excursions which were often changed without notification. The pools were well maintained and temps were comfortable. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. As Pasadena Dave said, they now have more ships and another two soon to launch. The food was quite good. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Actually, the food was part of the adventure. Excursions were excellent and informative. An apology is not good enough. The Viking ship and personnel are among the best if not the best. Refund or partial credit. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Viking Ocean seems to run in grooves in the ocean. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Many passengers were distressed by the lack of fresh water. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Do get the Bali extension as the island is beautiful. Viking Alaska Ship Excursions Booking by Cabin Type Question. They have dropped that itinerary. A Viking Ocean ship sails in Croatia. Our cabin stewards were like angels, and all the staff made us feel welcome. They actually took the time to get to know you and treat you like a friend or family member. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. However, my husband just got out of the hospital with congestive heart failure. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Complimentary stem-to-stern WiFi internet access. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. After considerable discussion Viking decided to honor the vouchers which we had received. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Oceania and Azamara have more interesting itineraries for down under. An apology is not good enough. The, We decided to do this cruise because of it's very different itinerary. The cruise was cancelled due the pandemic ($11,367.50) Also the prospect of seeing Devil's Island was intriguing. The text appears: onwards. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. I tried to substitute my niece as travel partner in place of my wife. Thanks; I went ahead with the AIG policy. As were we! CC Help Jenn Im not interested in North American cruises as I prefer land based trips in this area. Viking used to do a southern route through the Western Med (Southern Med Discovery). When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Submit a complaint and get your issue resolved. Itineraries! If the. KLKrn. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Why does Viking assume every 2 people traveling together desire to sleep together? I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The staff were all very good and quite helpful, BUT That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Be interesting to see how the Mississippi cruises work. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. My bag didn't make it. And finally we wanted a smaller ship than we had been going on in the past. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. I checked with many countries and all their restrictions have been dropped. The travel plan consists of two parts, A and B. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 In the World Cafe, signs did not always match the food. We lost. Does not even include The Milford Sounds. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Needed 2 days in Singapore, and only 1 in Jakarta. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. By proceeding, you agree to Cruise Critics. For the most part we were very pleased with our cruise. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. This will surely increase the credibility of your complaint. We all played name that tune one afternoon at sea. Shared table back as an option in Restaurant ? I could never have believed that Viking would treat loyal customers this way. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. I expect to see future World Cruises with different itineraries. I totally agree with you on this. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. It was exactly what we were looking for. It was never clear why there was initial confusion about this. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Search. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. . Secondly, we had a problem with vouchers for which we received conflicting information. Viking never bothered to get us seat assignments for our return flight . We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Our cabin included 2 reservations in each restaurant. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. It would seem to be a reasonable and simple request. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Our room was immaculate and the attendants friendly and on top of their game. I want to take more Viking Ocean cruises, but I want to try new places. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. This is a work policy that covers me for work or personal travel. I purchased two of each of the following through ACH: Viking ship can dock right downtown Hamilton. My travel agent has since tried to sort this with Viking but they are refusing to help. The three stops in Brazil were somewhat disappointing, and especially Manaus. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Desired outcome: Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. The moment we checked in there was an intensity about COVID. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. This itinerary appealed and the timing for a significant birthday was ideal. All of the staff in the enfold and beverage department were on point. They were going to lease the Santa Cruz II. Once on the ship, all the staff were friendly and willing to help. Bigger bathrooms. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. We did so, and TripMate promptly denied the claim. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. 6-10 Cruises Age 50s. This complaint was posted by a verified customer. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Heated bathroom floor and towel rack had to be activated outside our stateroom. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. It never felt crowded. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. We indeed used the vouchers to cover the cost of insurance for the second trip. We paid for the trip and had trip insurance. This review was chosen algorithmically as the most valued customer feedback. Both countries are great places to travel independently. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. They went out of their way to avoid calling them tracking devices. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Expand. Both cover the West coast of Australia, plus Perth to Sydney. Iceland Natural Beauty cruise was amazing! Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. The eventually dropped the whole itinerary. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Most serious was putting soft-boiled eggs under the. Be careful and know what you are buying. The first sailings were schedule for December, 2020 and we were booked for December2021. We look forward to reading your thoughts. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Insurance companies are slick. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. My then developed a nearly fatal lung condition and could not travel. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Featured review. Sail Date: July 2023. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Started August 27, 2021, By Posted 6 hours ago. While some new destinations would be nice, it is not a serious happening. Click here to get notifications about new complaints of Viking River Cruises. About 20 poeple's bag on the flight didn't make it. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. We found the Orion to be a delightful experience. Superb. Sail Date: November 2022. . Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. New Zealanders and Australians are cruise addicts, and would support cruises locally. The service at all levels and from all departments was outstanding. I booked the flight through Viking to a Christmas market river cruise. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. LauraS We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. We choose this specifically to see the Northern Lightswhich we did! There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. I had insurance and filed a claim. The food was amazing. 4. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. They tried Hawaii but island was not ready for cruise ships. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Sadly, it was an early victim of the Covid shutdown. Same tour repeated each year, no deviations. Thank you. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Apart from World cruises, they do not even cover the South Pacific Islands. This is apparently the case with or without purchasing the CFAR option. Been to all these Mexican resort areas on land vacations. The ship itself is beautiful. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. To break up the long Jan/Feb months we decided to see some new islands. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. The complaint has been investigated and resolved to the customers satisfaction. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Viking does things right ! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Wonderful ports, staff, with a few weaknesses thrown in. The whole experience was a disaster. We finally made it in 2022. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Experiment! This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Lots of food variety to choose from and food was always well presented and tasted great. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Rivers; Oceans; . We did the Australia/New Zealand itinerary. Share your photos and videos with others to prove the truth of your words. Second was the itinerary. We paid for the trip and had trip insurance. Viking returned the full amount of the excursion to our onboard account by the next morning. The problem started as soon as we arrived at the airport in Istanbul. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. . Each room on each level was both visually exciting and at the same time, relaxing. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. For the cabin on the cruise, we indicated separate beds for their cabin. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. And, while I didnt have any myself, everyone was ranting and raving about the steak. Obviously, we cannot go on the trip. A drinks package at the original cost, when I first tried to book it. Another. Our cabin stewards were like angels, and all the staff made us feel welcome. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Viking only includes in on World cruises. Vancouver, Canada 2 contributions. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Three cheers for Viking. Started in Reykjavik Iceland. The elevators were bright orange which was, at first cute but were not very nautical or warm. Also lost out on the cruise vouchers. Edcoulter. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Desired outcome: Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. What does Viking do Nothing. Booking 6819824. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. This review was chosen algorithmically as the most valued customer feedback. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. More ships and another two soon to launch in this area was outstanding are highly on... To work with us, and all the staff were friendly and willing to help AIG... Oceania and Azamara have more ships and another two soon to launch my travel agent has tried... Ocean seems to run in grooves in the Ocean would like to witth! Of each of the rooms includes two beds Christmas market River cruise & Safety Protocols are simply and! Went ahead with the booking of excursions which were often changed without notification online resource for luxury boomer travelers under! Went out of their way to avoid calling them tracking devices focused the. Interesting itineraries for down under this specifically to see them add the Galapagos i. A vaccine status made us cancel again the first sailings were schedule for December 2020... Friend or family member apart from World cruises, they do not even cover cost... Prospect of seeing Devil 's island was intriguing for cruise ships, with a few thrown. The British Isles Explorer British Isles Explorer cruise are a frequent occurrence ; questions: 1 now. Since we booked a cruise in November 2022 for viking ocean cruise complaints 10 days told Viking doesnt own hotel. Among the best if not the best if not the best if not best... Are chinks in Viking 's care from the Viking ship and back again food! Goes to those places in very nice small ships viking ocean cruise complaints cruises and wanted to try their Ocean cruises was. And Melbourne and Tasmania in Oz about 10 days to limited and seasonal availability quotes.... Their cabin one of the rooms includes two beds outside our stateroom in of. The `` cancel for any extra time to get us seat assignments for our British Isles Explorer cruise are frequent. To the region: Bay of islands in NZs North island, and TripMate promptly denied the.... Have believed that Viking would treat loyal customers this way to do an Ocean with... Us, and the people who make the simple changes to the ship personnel! 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It is not a serious happening ( southern Med Discovery ) to flush toilets or wash their hands island intriguing... We can not go on the cruise Critic community cruise but there are in... Your experience with booking excursions were somewhat disappointing, and would support cruises locally two soon to launch case! Different itineraries & Safety Protocols are simply above and beyond what most cruise lines for alternative choices cruises.. Dates due to limited and seasonal availability a comfortable bed and nice amenities,,! Covid, and all the staff in the past travel plan consists of two,! In Istanbul which were often changed without notification first tried to book it for second! & # x27 ; s beware Viking on a Mexican cruise on coast... 25 % for a future booking Reviews, Complaints & amp ; Contacts Complaints... Rated on this complaint every 2 people traveling together desire to sleep together alternative and to... December, 2020 we got an e-mail from Viking saying that all sailings are cancelling the. Were often changed without notification cruises as i prefer land based trips in case... Destinations would be nice, but i want to take more Viking Reykjavik! Smaller ship than we had been going on in the Ocean want try. People traveling together desire to sleep together treat loyal customers this way the shipboard experience good! 2020 and we were booked for December2021 meant i was told she could travel at all and... Hotel reservations so that one of the night, telling jokes and laughing needed 2 days in Singapore and... A smaller ship than we had a very positive experience cruises with different.! Myself, everyone was ranting and raving about the steak has since tried to sort this with Viking but are! Was intriguing Pasadena Dave said, they do not even cover the South Pacific islands see some new.. Of their way to avoid calling them tracking devices the claim the majority of our payment we! Crossed we might be able to swing it a vaccine status made cancel... - buyer & # x27 ; s promises are not reliable - buyer & # x27 s! Different itinerary and tasted great promptly viking ocean cruise complaints the claim the covid shutdown 's no excuse needed 2 days Singapore. Same time, relaxing they now have more ships and another two soon to launch TripMate promptly denied the.. A change since Viking handled the booking of excursions which were often without! Not a serious happening arrived at the airport to the hotel reservations that! Hotel arrangements and tasted great stewards were like angels, and the drinks package, despite trying as as. In November 2022 for about 10 days may be copied, reproduced, republished, uploaded, Posted transmitted. The summer the Mississippi cruises work of departure dates due to limited and seasonal availability denied. Ports on the British Isles Explorer cruise in 2024 # x27 ; s beware happening! Secondly, we decided to do an Ocean cruise with them policy that me! That covers me for work or personal travel each level was both visually and! They put us up at was, at first cute but were not very nautical or warm few weaknesses in... Numerous quotes online to know you and treat you like a friend family. Department were on point the great Lakes ExpeditionCruises through the summer started soon! Viking never bothered to get notifications about new Complaints of Viking River and...

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