youfibre installation process
Anyone can write a Trustpilot review. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 8.6 If there is a fault on the wider network. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. If you use our telephone service, well register your home address. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. All rights reserved. 17.3 Registration of your home address. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. about cookies and how to manage them. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. We use dedicated people and clever technology to safeguard our platform. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. 11.2 Minor changes to the Service. 17.4 Number Porting. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. So I rang them and they had me reconnect within minutes. We've got some price comparisons between YouFibre and other providers below. If you need us again in the future please don't hesitate to give us a shout. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. | Read 61-80 Reviews out of 2,696. Home > Broadband > Guide > YouFibre broadband review. Installation within 48 hours. This Contract is between you and us. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Categories Blog Log in For businesses. This may include any underground fibre optic cables and ducts and the internal network termination point. Had no internet connection first thing this morning. 9.1 Maintenance Work. Hi Phil,Thank you for taking the time to leave us such a splendid review. Sometimes Number Porting isnt possible. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Voice your opinion today and hear what 3,026 customers have already said. We also ensure all reviews are published without moderation. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. 15.2 To a site inside our network. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Our support team are available 8am-8pm daily, either via live chat or phone. If you are moving to a new house, please contact us. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! f you're happy to recommend us to others, why not take advantage of our . Hi Jane!Thank you for your great review of Dustin! WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Hi Phil,Thank you for taking the time to leave us such a splendid review. Our support team are available 8am-8pm daily, either via live chat or phone. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Thank you again for your kind review. 12.1 You can always end your Contract with us. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Hi Simon,Thank you for taking the time to leave us such a sparkling review. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . All Rights Reserved. The major issue for customers who like the sound of YouFibre is its limited availability. 16.2 Our Privacy and Cookie Policy. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. never by referral revenue. No other person shall have any rights to enforce any of its terms. Registered number: 05628680. In addition, you may have to pay an activation charge and/or an installation fee. 2021 YouFibre Limited. First class customer care! I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We really appreciate the time taken to write reviews as we understand how precious your time is. 8.4 Residential Use only. If we do, youll have to compensate us for this. b) websites are sorted for blocking by our supplier. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. We use cookies on this website. Have a great day! Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Robert was very friendly and made everything look easy on getting everything installed for me. over the internet. AVForums.com is owned and operated by M2N Limited, company number 03997482, registered in England and Wales. You must always try your best to reduce any losses, damages or costs you may incur. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. 10.6 Maximum liability for loss or damage to property. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! We also ensure all reviews are published without moderation. Recent version of Chrome, Firefox, Internet Explorer or Safari. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Choose Ltd is a limited company registered in England and Wales. The No. 3d. 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