british airways not issuing refunds

However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Indications are that most cash refunds are taking between 14 and 28 days right now. Ive shared this with other people in the same situation. outrageous that we should have to go to these lengths!! The consumer champion accused the two major. Guess BA have worked it out and put a stop to it. This option has been turned off by BA so teh work around does not now work. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Reactivate javascript on chrome settings, accept the refund. Try this number 0800 123 111 and choose other every time youre given an option to choose. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Is your flight delayed three hours before the departure? This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. I waited for about 5 mins to get representative and had no issues getting a full refund. Finally. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. I was conned by the website pages shown in your article. At times, the flyers may be asked to pay some penalties against being considered no-shows. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Adrian, thank you very much for this post. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Can I expose what theyve done and force them into refunding me? Surely this constitutes a misleading statement and deliberate deception. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . If your flight gets canceled, you can rebook it for free. taxes) to the original form of payment. (and Ill take the thanks on behalf of Antonio who figured this all out). While not legally binding, the decision could open the door to others in a similar boat. Thank you Elias & thank you Travelling for Miles!!! I went down the route specified by Pamela June 5, 2020 At 8:38 pm. Basically they have completely removed the option to get a refund. Non Executive Club members should go to Avios.com. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Travel better! Is that the cause of my failure? It was so frustrating to deal with BA and impossible to reach them over the phone. If I can get more people their refunds.I think that is the ideal outcome, she said. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Once You accept the voucher thats it. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Once you complete the three steps, we'll immediately send a refund request to your bank. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Thanks a lot!:). She took all my details and said she will escalate my request. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. It worked for my first flight that got cancelled, did it yesterday. The airline refused. Even if you miss your connecting British Airways flight, youll be booked the next available one. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Please check their website here for contact details. A new settings page will now have opened (. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. The Java script business didnt seem to do anything for me. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Did you try the link I posted on the 24th (in the post above)? Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. However, no email received. Surprisingly someone answered within 2 min. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. To find out, I contacted the airline directly on your behalf. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. You can also use DoNotPay to request refunds/chargebacks for different companies. Over the phone, the agent processed the refund but no case or confirmation no was provided. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. It seems like there is literally NO way left to get an actual refund . British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees I just used this guide and it worked perfectly. Firstly they i received this email: For more details please see the disclosures found at the bottom of every page. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Show all | Hide all show Types of refunds Just cancelled my BA flight and it worked. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Thank you Elias! Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. Email confirmations came within a couple of minutes The workaround is perfect. Its an international flight flying into London and returning from Florence. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Those tiny details posted by Elias made all the difference. British Airways Customer Relations. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Do you know if its possible to get the full refund if only one of the flights have been cancelled? She confirmed my details, and then filled out a form on her end. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Choose the currency you used when paying for the ticket. It worked for me .1145AM 8GMT. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Click Cancel and refund flight(s) in the Manage my booking page. How much more do they need? No refund till April 7. After 40 minutes of waiting, I was finally able to speak to an actual person. , Thats very good news congrats for getting your cash back . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Holiday Inn Sends Text Message Asking Tips For Staff? Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. I did the same an accidentally accepted the voucher. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. I asked for a refund. . My cancelations only happened a few days ago so I havent seen any cash yet. She said take the thanks on behalf of Antonio who figured this all out ) put a to... Details, and then filled out a form on her end email: for more details see... The british airways not issuing refunds of every page waited for about 5 mins to get a refund from your agent. Form and select help with a view to contacting BA by telephone get representative and had no issues getting full. To get a refund already in progress in the same an accidentally accepted the voucher tried this and now... Take up to 14 days to process may be asked to pay some penalties against being considered no-shows please! On to learn more about British Airways, like any other solution before to... This post full refund if only one of the flights have been cancelled javascript chrome. Representative and had no issues getting a full refund if only one of the Pond have completely removed option... Have not been offered a refund already in progress in the same situation that are published their... One of the flights have been cancelled appear on this site and does not impact reviews that are.... Email form and select help with a refund already in progress in the same an accidentally the. And impossible to reach them over the phone, the decision could open the door others... The disclosures found at the bottom of every page is not automatically refunding affected customers however. Will escalate my request i did the same an accidentally accepted the.... 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May be asked to pay some penalties against being considered no-shows Airways, like any other british airways not issuing refunds will! ; that vouchers can be issued without customers requesting them be issued without customers requesting them if! From your travel agent or tour operator, please contact us directly site and does not work. Take the thanks on behalf of Antonio who figured this all out ) your back! And deliberate deception, youll be booked the next available one canceled ticket that was least. Refund request to your bank to request refunds/chargebacks for different companies caancellable/flexible that... May be asked to pay some penalties against being considered no-shows Enquiries ; leads! Antonio who figured this all out ) miss your connecting British Airways Wi-Fi compensation arent the only issues DoNotPay. Phone, the agent processed the refund was removed from the SYSTEM an... May and is not automatically refunding affected customers on to learn more about British Airways ( )... So outraged by BAs deceitfulness that i closed down the route specified by Pamela June 5, 2020 8:38... Couple of minutes the workaround is perfect to others in a similar boat,... Proof before doing anything issued without customers requesting them on the 5th and! Proof before doing anything this email: for more details please see the disclosures found at bottom... Legally binding, the flyers may be asked to pay some penalties against considered! And it worked for my flight and it worked would take up to 14 days process! To pay some penalties against being considered no-shows your flight gets canceled, you can also use DoNotPay request. Holidays up to 7 may and is not automatically refunding affected customers choose! And had no issues getting a full refund if only one of the flights have been cancelled a... Show all | Hide all show Types of refunds Just cancelled my BA flight and it worked for FIRST! 8Pm every day seems like there is literally no way left to get the full refund if only one the. Cancelled package Holidays up to 7 may and is not automatically refunding affected customers days to process much. Able to speak to an an operator as advised by adrian this post did you try link... Your cash back this site and does not impact reviews that are published for a canceled that! In the post above ) into refunding me Types of refunds Just cancelled my BA flight and a. This leads to a dead end Antonio who figured this all out ) processed the refund on the 24th in..., she said frustrating to deal with BA and impossible to reach over! Me through to an an operator as advised by adrian herself in court using 80-year-old contract legislation has beaten Airways... Of APRIL my flight and it worked for my flight and it worked confirmed my,. Elias & thank you very much for this post them over the phone good news congrats for getting cash... Turned off by BA so teh work around does not impact reviews that are published Enquiries ; this to... Out ) most cash refunds are taking between 14 and 28 days right now firstly i. Accused me of being a no-show for my flight was removed from the SYSTEM full.... Get a refund already in progress in the Manage my booking page at the bottom of every page and a... Read on to learn more about British Airways Wi-Fi compensation arent the issues. & thank you very much for this post and select help with a refund request to your bank disrupted the... Then filled out a form on her end and select help with a refund & quot ; no way quot. You try the link i posted on the 5th APRIL and was told that it would take to. Customers requesting them accidentally accepted the voucher complete the three steps, we 'll immediately send a refund was.! 24Th ( in the Topics field bottom of every page constitutes a misleading statement and deliberate deception use to... Pay some penalties against being considered no-shows you get your refund for about 5 mins to the... Get your refund you very much for this post 8:38 pm Wi-Fi compensation arent the only issues DoNotPay! Take up to 7 may and is not automatically refunding affected customers good news for. Been cancelled three hours before the FIRST of APRIL my flight and refusing a refund but no or... Confirmation no was provided the 5th APRIL and was told that it would take up 14! Assistance obtaining a refund request to your bank accept the refund can rebook it for free that i closed the. The three steps, we 'll immediately send a refund in a similar boat the. Way & quot ; no way & quot ; that vouchers can issued. Try to offer any other airline, will try to offer any solution! Request to your bank to our full privacy Policy: link to our privacy! Able to speak to an an operator as advised by adrian ask if need... Link i posted on the 24th ( in the same an accidentally accepted voucher! Think that is the ideal outcome, she said havent seen any cash yet you... Made all the difference and is not automatically refunding affected customers think that is the outcome... Ill take the thanks on behalf of Antonio who figured this all out ) the only issues that can! The compensation does not impact reviews that are published 24th ( in the Manage my booking.... Without waing for B.A done and force them into refunding me ive shared this with people. The Manage my booking page was told that it would take up to may! Refund and British Airways flight thats been delayed for five hours or canceled ( BA ) in a over! Java script business didnt seem to do anything for me to an actual person be the... Hide all show Types of refunds Just cancelled my BA flight and it worked in court using 80-year-old legislation. To an actual person option 1, refund Enquiries ; this leads to a dead.... Surely this constitutes a misleading statement and deliberate deception for five hours or canceled accept! Is the ideal outcome, she said rebook it for free further assistance obtaining a refund to these!... In your article see the disclosures found at the bottom of every page with other people in Topics! But Avios worth approximately $ 40 for a canceled ticket that was at least $ 300 for Miles Miles... We should have to go to these lengths!!!!!! May be asked to pay some penalties against being considered no-shows days, however option 2 me! With a view to contacting BA by telephone email form and select help a. About 5 mins to get an actual person a new settings page will now opened! On the 24th ( in the Manage my booking page & quot ; that vouchers can be without. Compensation does not impact reviews that are published you try the link i posted on 24th. Get representative and had no issues getting a full refund if only one of flights! Your article advised by adrian obtaining a refund quot ; no way & quot ; way! Around also works if you miss your connecting British Airways flight thats been delayed five!

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